| Lisa Welch Designs TERMS AND POLICIES |
| Lisa Welch Designs is the leading provider
of designer dog theme jewelry for owners and their pets. To
further assist you, we've provided answers to any inquiries
you may have about our products, services, terms and policies.
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| SHIPPING: |
Most orders are shipped within 2-3 weeks depending on stock items. Special and custom orders may be shipped within 6-8 weeks.
Custom design, redesign or special orders usually take 6 to
8 weeks for an average delivery time.
For each address within the United States, the following
charges apply:
Standard Ground shipping: $8.00 please allow 4-7 business days.
Domestic Express Overnight shipping: $35.00
Domestic Orders $300.00 - $1,000: $12.00
Orders over $1,000: Contact Lisa Welch Designs
International Orders: Contact Lisa Welch Designs
To inquire about shipments within or outside the U.S, please
contact Lisa Welch Designs at 937-253-5967
Ohio residence please add 7% sales tax to your order. |
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| PAYMENT: |
| Any purchase must be paid in full prior
to its order. The following payment options may be used when
purchasing a Lisa Welch Design piece: Visa/MasterCard, Discover
Card, American Express, Pay Pal, Money Order or Cashiers Check,
or Personal Check. Payment must clear prior to processing an
order. When ordering by check or money order, please make checks
payable to Lisa Welch Designs, LLC. A sales tax of 7.5% will
be added for all Ohio residents. We add shipping charges to
all orders. Depending on the size and weight of the package,
our shipping, handling and insurance fees start at $8.00 per
package. |
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| GUARANTEE: |
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Lisa Welch Designs guarantees all of its pieces to be free
from defects in craftsmanship and materials upon delivery.
It is important to us that you are satisfied with your Lisa
Welch Design purchase. If for some reason you are not satisfied
with our product, please contact our staff to state your concern
within three days after the product is received. We will work
diligently at resolving any issues that may occur after purchasing
a piece of our fine jewelry.
If you decide to return the item, please follow the steps
listed below to help make the return and/or exchange process
easy and convenient. Returned items, unless found to be flawed
or damaged upon receipt, must be returned in new, original
condition.
Custom design pieces, and special orders are not returnable
unless otherwise specified by Lisa Welch Designs.
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| WARRANTY: |
Each piece of the Lisa Welch Designs
collections is inspected for quality control and craftsmanship.
In the event that a piece of our jewelry is determined to have
a manufacturing or workmanship flaw, it will be at the sole
discretion of Lisa Welch Designs, L.L.C. to credit the purchaser’s
account or to exchange the piece of jewelry with a similar design
unless otherwise specified by the buyer and the company.
The warranty is invalid when Lisa Welch Designs, in its sole discretion,
determines that the piece has, for any reason, been damaged, mishandled,
alternated or worked on by any jeweler without company authorization.
Please note, if you are purchasing a jewelry pendant for your pet,
all of our jewelry designs have been engineered and tested for normal
wear durability. |
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| RETURN PROCEDURE: |
Lisa Welch Designs allows returns and
exchanges within 15 days of the shipment date. Identify the
item and state the date of purchase. Call 937-253-5967 and leave
a message briefly describing the concern that you have with
the item. Please give us a telephone number or an email address
so that we can return your call as quickly as possible. We will
respond to your message by sending you an email or returning
your call regarding the claim or dissatisfaction.
Returned merchandise will be inspected for manufacturing or
workmanship flaws. If a piece is found to be defective, we will
begin the refund, exchange or repair process immediately. Refunds
will not be honored if Lisa Welch Designs, in its sole discretion,
determines that the piece had been damaged, mishandled, alternated,
or worked on by any jeweler without company authorization.
It is important to note that Lisa Welch Designs is not responsible
for items shipped or poorly packaged. All returned merchandise
must be insured at its fullest value for protection during the
mailing process.
Mail the merchandise along with the return form to:
Lisa Welch Designs
2312 Far Hills Ave. #201
Dayton, Ohio 45419 |
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| REFUNDS: |
Returned merchandise will be inspected
for manufacturing or workmanship flaws. If a piece is found
to be defective, we will begin the refund, exchange or repair
process immediately. Refunds will not be honored if Lisa Welch
Designs, in its sole discretion, determines that the piece had
been damaged, mishandled, alternated, or worked on by any jeweler
without company authorization.
Shipping costs are not refunded for any type of exchange or
return, unless the item is damaged or otherwise specified by
Lisa Welch Designs.
Each piece of the Lisa Welch Designs collections is inspected
for quality control and craftsmanship. In the event that a piece
of our jewelry is determined to have a manufacturing or workmanship
flaw, it will be at the sole discretion of Lisa Welch Designs,
L.L.C. to credit the purchaser’s account or to exchange the
piece of jewelry with a similar design unless otherwise specified
by the buyer and the company. |
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| Security & privacy information |
| Introduction |
| Lisa Welch Designs, LLC operates lisawelchdesigns.com,
(“Web Site”). Lisa Welch Designs, LLC provides customer service
and product fulfillment for the Web Site. Lisa Welch Designs
( "us”) recognize that you care how information about you is
used and shared. We have created this privacy policy (“Privacy
Policy”) to inform you of our information collection, use and
sharing practices for this Web Site. This Privacy Policy only
covers information collected at this Web Site, and does not
cover any information collected offline by Lisa Welch Designs
(unless specifically stated). |
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| Security |
Personal information provided on the
Web Site and online credit card transactions are transmitted
through a secure server using Secure Socket Layering (SSL),
encryption technology. When the letters "http" in the URL change
to "https," the "s" indicates you are in a secure area employing
SSL; also, your browser may give you a pop-up message that you're
about to enter a secure area.
You may purchase online merchandise by calling 1-937-253-5967
-- 24 hours a day, seven days a week. One of our customer service
associates will gladly record your order or take your contact
information, and return your call as soon as possible.
Lisa Welch Designs is committed to handling your personal information
with high standards of information security. We take appropriate
physical, electronic and administrative steps to maintain the
security and accuracy of personally identifiable information
we collect, including limiting the number of people who have
physical access to our database servers, as well as employing
electronic security systems and password protections that guard
against unauthorized access. Our website uses encryption technology,
such as Secure Sockets Layer (SSL), to protect your personal
information during data transport. SSL encrypts ordering information
such as your name, address and credit card number. Please note
that e-mail is not encrypted and is not considered to be a secure
means of transmitting credit card information. |
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| Privacy policy |
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To help us achieve our goal of providing the highest quality products
and services, we use information from our interactions with you
and other customers, as well as from other parties. Because we respect
your privacy, we have implemented procedures to ensure that your
personal information is handled in a safe, secure, and responsible
manner.
We have posted this Privacy Policy in order to explain our information
collection practices and the choices you have about the way information
is collected and used.
As we continue to develop our Web Site and take advantage of advances
in technology to improve the services we offer, this Privacy Policy
likely will change. We therefore encourage you to refer to this
policy on an ongoing basis so that you understand our current Privacy
Policy.
This Privacy Policy was last updated on December 6th, 2008.
When you visit this Web Site, our web server automatically collect
anonymous information such as log data and IP addresses. We may
use the automatically collected information for a number of purposes,
such as improving our site design, product assortments, customer
service, and special promotions.
How we use the information we collect
We use the information we collect for various purposes, including:
- to complete your purchase transactions
- to provide the services you request
- to keep you informed about the status of your orders
- to identify your product and service preferences, so we
can notify you of new or additional products, services,
and promotions that might be of interest to you
- to improve our merchandise selections, customer service,
and overall shopping experience
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| Links to other sites |
While visiting the Web Site, you may
link to sites operated by our business partners or other third
parties. This does not mean that we endorse these sites. We
do not make any representations or warranties about any Web
Site you may access through this Web site. They are independent
from us, and we have no control over, or responsibility for,
their information or activities.
In addition, our privacy practices may differ from those of
these other sites. If you provide personal information at one
of those sites, you are subject to the privacy policy of the
operator of that site, not the Web Site Privacy Policy. Make
sure you understand any site's privacy policies before providing
personal information. |
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| E-mails |
| You will receive promotional e-mails
and company newsletters from us only if you have asked to receive
them. If you do not want to receive e-mails from Lisa Welch
Designs, you can call us at 1-937-253-5967 to request that we
remove you from our mailing list. Please allow us 14 business
days from when the request was received to complete the removal,
as some of our emails may already have been in process before
you submitted your request. |
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| Acceptance |
By using this Web Site, you accept the
policies set forth in this Privacy Policy.
Any questions?
We'll be happy to provide additional information or answer any
questions. Please:
- Call 1-937-253-5967
- Write:
Lisa Welch Designs
Customer Relations
2312 Far Hills Ave #201
Dayton, Ohio 45419
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| Website Warranty information |
| When you use this Web Site, you are automatically
agreeing that both your access to the site and your use of it
are: Subject to the terms and conditions in this legal notice,
which may change at any time without notice and Subject to all
applicable laws undertaken at your own risk. Please refer to
this page frequently to review our current terms and conditions
of use. |
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| Copyright |
The following elements of this Web Site
are the property of Lisa Welch Designs or our suppliers and
are protected by United States and international copyright laws:
- All text, graphics, logos, button icons, images, audio
clips, digital downloads, and data compilations -- both
individually and as they are compiled on the site.
- All software.
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| Trademarks |
| The trademarks or trade dress of Lisa
Welch Designs, and our respective affiliates may not be used
without our written permission. Trademarks or trade dress include
the Lisa Welch Designs, tag lines, names, logos, and other graphics,
page headers, button icons, scripts, and service names of Lisa
Welch Designs products, services, and programs, and those of
our respective affiliates. |
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| Errors and inaccuracies |
| Our goal is to provide complete, accurate,
up-to-date information on our Web Site. Unfortunately, it is
not possible to ensure that any Web Site is completely free
of human or technological errors. This site may contain typographical
mistakes, inaccuracies, or omissions, some of which may relate
to pricing and availability, and some information may not be
complete or current. We reserve the right to correct any errors,
inaccuracies or omissions -- including after an order has been
submitted -- and to change or update information at any time
without prior notice. Prices and descriptive information or
imagery are subject to change without notice. We sincerely apologize
for any inconvenience this may cause. |
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| Disclaimer of liability |
| We make no representations or warranties
of any kind, whether express or implied, with respect to this
Web Site, its content, or the information available on or through
it; they are provided "as is," with all faults. Except as otherwise
provided under applicable laws, we and our corporate affiliates,
and the directors, officers, employees, agents, contractors,
successors and assigns of each, will not be liable for any damages
whatsoever arising out of or related to the use of this Web
Site or any other site linked to it. This limitation of liability
applies to direct, indirect, consequential, special, punitive
or other damages you or others may suffer, as well as damages
for lost profits, business interruption or the loss of data
or information, even if we are notified in advance of the potential
for any such damages. |
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| No confidentiality |
| Except for information necessary to place
an order, we do not want to receive confidential or proprietary
information or trade secrets through this Web Site. Any information,
materials, suggestions, ideas or comments sent to us will be
deemed non-confidential, and by submitting it, you are granting
us an irrevocable and unrestricted license to use, modify, reproduce,
transmit, display and distribute it for any purpose whatsoever,
with no payment or other compensation to you. However, we will
not use your name unless we are required by law to identify
the source of the materials, information, suggestions, ideas
or comments, or unless we first obtain your permission. |
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| Applicable law |
| By visiting this Web Site, you agree
that the laws of the state of Ohio, without regard to principles
of conflict of laws, will govern these Conditions of Use and
any dispute of any sort that might arise between you and us
or any of our affiliates. |
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